Shipping Policy
We’ve partnered with the leading fulfillment company in Portugal, using the latest shipping technology to ensure your order arrives at your selected address as quickly as possible, always with a smile. We also guarantee up to three delivery attempts for all shipping methods.
We offer free shipping on orders over 99 EUR within Portugal and Spain, and on orders over 150 EUR for the rest of Europe. In line with our commitment to sustainability, we use only recycled materials for packaging.
Shipping Methods and Times:
Cut-off Time: 2pm (Lisbon time) - Orders placed up to 2pm will be processed the same day. Orders placed after 2pm will be processed the next business day.
- Express: 2-hour delivery for shipments in Lisbon, Oeiras, and Cascais.
- Same Day: Delivery for shipments in Lisbon, Oeiras, and Cascais
- Next Day Portugal (excluding islands): 1 working day.
- Next Day Spain: 1 working day.
- Azores and Madeira Islands: 3 to 5 working days.
- European Union: 3 to 5 working days.
Shipping Costs (VAT included):
- Next Day Portugal (excluding islands): €5.00
- Next Day Spain: €7.50
- Azores and Madeira Islands: €8.90
- European Union: €16.80
For some products the applicable shipping fees are clearly displayed in the product description page (the retail price includes the shipping fees).
Please note that shipping costs may change. Check your checkout page for the most up-to-date pricing
International Shipping:
For non-EU countries such as the UK, Switzerland, Iceland, etc., additional fees such as customs clearance, import duties, and other costs may apply. We are legally required to declare the full shipment value and include an invoice if requested. Customs and import procedures are beyond our control, and we are not responsible for any additional costs or delays. International customers are responsible for customs and import duty fees in their own country. For further information, please contact your local customs office.