Frequently Asked Questions

OhMyDog&Co

We take pride in offering a curated selection of the best, stylish, eco-friendly, and durable products to enhance your dog's lifestyle. We've done the work of searching for the finest and most reputable brands around the globe, so you don't have to. This ensures you can find everything you need in one place, prioritizing quality and sustainability.

We put your dog's well-being at the heart of everything we do, with a selection designed to cater to dogs of all breeds and sizes. From sturdy leashes and cozy beds to engaging toys and eco-friendly grooming products, we have everything to keep your furry friend happy and healthy. With us, you can be confident that you're getting the best for both you and your dog.

Our mission is to elevate the role of dogs in society and foster meaningful relationships between dogs and humans by offering the best selection of lifestyle products.

We aim to make a positive impact in the community. That's why 1% of each sale goes directly to support dogs in need in Portugal and promote responsible adoption. We partner with local shelters to encourage responsible dog adoption and ensure every dog finds a loving home.

Sustainability and eco-responsibility are also very important to us, and we are committed to only use recycled materials in our packaging. By choosing OhMyDog&Co, you’re not only getting the best for your dog but also contributing to a better world for us and all dogs.

Unfortunately, we don't have a physical store in Lisbon just yet, but exciting news are on the way! We will soon have a dedicated corner in one of the most vibrant and up-and-coming neighborhoods of Lisbon where you can bring your dog to try out our products.

Stay tuned for updates and news about our grand opening!

Our customer support team is available to assist you with any questions or concerns. Reach us via email at hello@ohmydogco.com, via our mobile number +351 932996082 or through our chat widget We aim to respond within 24 hours.

Follow us on social media for updates and promotions. We’re here to help!

Shipping and Returns

We’ve partnered with the leading fulfillment company in Portugal, utilizing the latest shipping technology to ensure your order arrives at your selected address as quickly as possible, always with a smile.

We also guarantee up to three delivery attempts for all shipping methods. We offer same-day and next-day delivery options for Lisbon, Cascais, and Loures, and your order typically takes between 2 to 5 days to arrive at your address anywhere in Portugal.

Simply choose the option that’s most convenient for you, and we guarantee three delivery attempts for all shipping methods.

We offer free shipping on orders over 99 EUR within Portugal and Spain, and on orders over 150 EUR for the rest of Europe. In line with our commitment to sustainability, we use only recycled materials for packaging.

No problem! We're happy to help. Contact our customer service team by phone or email. You can initiate the return of your unused item within 14 days and return it with labels in the original packaging.

You will be responsible for the shipping cost (€4.50 VAT included for mainland Portugal) this step serves to promote sustainable shopping and enable environmentally conscious return shipping.

We do not accept exchanges in the case of damage due to misuse, such as dog chewing or exposure to seawater.

Product Selection

It's super easy. Each wearable accessory is accompanied by a detailed sizing chart which gives you very clear instructions of how to measure your dog with a flexible tape measure. Compare the measurements to our chart to find the best fit.

If unsure or if you don't find the right size, please contact our customer service with your dog’s measurements for assistance.

Yes, all our products are made from high-quality, pet-safe materials, ensuring durability and comfort for dogs of all breeds and sizes.

From leashes and harnesses to beds and toys, the products we have selected are designed to be safe and suitable for every dog.

We’ve also taken special care to include lifestyle products tailored for specific breeds, such as Dachshunds and Greyhounds, because we understand how challenging it can be to find well-fitting and functional items for these breeds.

Give a look at our collections for greyhounds, dachshunds, italian greyhounds as well as small and large dog breeds.

Contact us if you have any other specific concerns.