Frequently Asked Questions

OhMyDog&Co

We take pride in offering a curated selection of the best, stylish, eco-friendly, and durable products to enhance your dog's lifestyle. We've done the work of searching for the finest and most reputable brands around the globe, so you don't have to. This ensures you can find everything you need in one place, prioritizing quality and sustainability.

We put your dog's well-being at the heart of everything we do, with a selection designed to cater to dogs of all breeds and sizes. From sturdy leashes and cozy beds to engaging toys and eco-friendly grooming products, we have everything to keep your furry friend happy and healthy. With us, you can be confident that you're getting the best for both you and your dog.

Our mission is to elevate the role of dogs in society and foster meaningful relationships between dogs and humans by offering the best selection of lifestyle products.

We aim to make a positive impact in the community. That's why 1% of each sale goes directly to support dogs in need in Portugal and promote responsible adoption. We partner with local shelters to encourage responsible dog adoption and ensure every dog finds a loving home.

Sustainability and eco-responsibility are also very important to us, and we are committed to only use recycled materials in our packaging. By choosing OhMyDog&Co, you’re not only getting the best for your dog but also contributing to a better world for us and all dogs.

Yes. Since November 2024, we’ve had a dog-friendly retail corner at 8Marvila (Marvila district, Lisbon). Bring your dog to try our curated accessories, get sizing help, and join the social and art events we host regularly. Subscribe to our newsletter to stay updated on new arrivals and event dates.

Our customer support team is available to assist you with any questions or concerns. Reach us via email at hello@ohmydogco.com, via our mobile number +351 932996082 or through our chat widget We aim to respond within 24 hours.

Follow us on social media for updates and promotions. We’re here to help!

Shipping and Returns

Delivery times depend on the destination:

  • Mainland Portugal: up to 5 business days.
  • Madeira and the Azores: 5–9 business days by boat.
  • Mainland Spain, Balearic and Canary Islands: up to 5 business days.
  • Listed European destinations in Zones 2 and 3: 3–5 business days.

Mainland Portugal and mainland Spain services provide two delivery attempts. The Balearic and Canary Islands service provides one attempt.

We offer free shipping on orders over €99 to Portugal, including Madeira and the Azores, and mainland Spain, and on orders over €150 to the European destinations listed in our shipping policy. Free shipping does not apply to the Balearic and Canary Islands.

For products shipped directly from the brand, shipping is included in the product price. Delivery arrangements and times may differ.

Please see our shipping policy for prices and destination details.

No problem! We're happy to help. Contact our customer service team by phone or email. You can initiate the return of your unused item within 14 days and return it with labels in the original packaging.

You will be responsible for the shipping cost (€4.50 VAT included for mainland Portugal) this step serves to promote sustainable shopping and enable environmentally conscious return shipping.

We do not accept exchanges in the case of damage due to misuse, such as dog chewing or exposure to seawater.

Product Selection

It's super easy. Each wearable accessory is accompanied by a detailed sizing chart which gives you very clear instructions of how to measure your dog with a flexible tape measure. Compare the measurements to our chart to find the best fit.

If unsure or if you don't find the right size, please contact our customer service with your dog’s measurements for assistance.

Yes, all our products are made from high-quality, pet-safe materials, ensuring durability and comfort for dogs of all breeds and sizes.

From leashes and harnesses to beds and toys, the products we have selected are designed to be safe and suitable for every dog.

We’ve also taken special care to include lifestyle products tailored for specific breeds, such as Dachshunds and Greyhounds, because we understand how challenging it can be to find well-fitting and functional items for these breeds.

Give a look at our collections for greyhounds, dachshunds, italian greyhounds as well as small and large dog breeds.

Contact us if you have any other specific concerns.