Applicable Privacy and Data Protection Rules

Oh My Dog & Co. is fully aware of the importance of Regulation (EU) 2016/679 of the European Parliament and of the Council, dated April 27, 2016, and its compliance. We respect the user's right to privacy.

The following page informs the user about all points related to data processing.

Data Controller

Name: OHMEUCÃO, LDA
NIF: PT517483939
Address: Avenida dos Defensores de Chaves, Lote 79, 3 Dto. 1000-115, Lisbon, Portugal
Email: hello@ohmydogandco.com

Purpose

Customers

When purchasing a product on our online store, the data provided by you is used to process, invoice, and deliver the purchased products. By placing an order on the online store, the user voluntarily provides their personal data, including name, address, telephone number, billing information, and payment methods, which must be true and accurate. By formalizing the purchase order, the customer declares to be the owner of the provided information.

Users

The information provided in the registration form is used to manage your profile, improve your shopping or browsing experience on the website, check orders, and make purchases without the need to enter new identifying data, including payment data such as bank card details, which, with your express consent, have been stored for future purchases.

Commercial Communications

Given the consent provided in Article 21 of the Law on Information Society Services, we will use your contact information to send you communications of interest about Oh My Dog & Co., including promotions, product and service offers, and content about pets. The information may be sent by postal, telephone, or electronic means.

Information Requests

All data provided through direct contact with Oh My Dog & Co, chat tool, or any direct communication method, including social media, will be processed to address your inquiry or request.

Accuracy of Provided Information

The user declares that all provided information is true and accurate and guarantees the authenticity of all data provided. The user will be solely responsible for false statements made and for any resulting damages caused to Oh My Dog & Co or third parties.

Recipient of Data

Please note that if you make an online purchase to be delivered to your specified address, all necessary data for the delivery of your purchase will be detailed in the shipment by the partnering shipping agent, including name, delivery address, and phone number. The phone number will be included to facilitate communication between the shipping company and the customer for smooth delivery.

Legal Basis for Data Processing

The legal basis for data processing is the user's own consent and acceptance in each section where personal information is collected. The user has the right to withdraw consent at any time without affecting the legality of processing based on prior consent.

Regarding the processing of data for commercial purposes through telematic means, if there is a pre-existing contractual relationship between the parties, the communications will concern products or services related to those previously requested by the interested party. If the user has been given the possibility to object to the processing of data by unchecking a pre-selected box, the legal basis for processing is based on Article 21.2 of Law 34/2002, of July 11, on Information Society Services. Each commercial communication sent to the interested party will provide the opportunity to express opposition to receiving further communications.

Data Retention

Customers

Information will be stored for the necessary period to manage your purchase, including preparation, invoicing, shipping, and delivery. The information will subsequently be retained for the statute of limitations for legal actions.

Users

The information will be stored for the necessary period to manage your purchase, including preparation, invoicing, shipping, and delivery. The information will subsequently be retained during the statute of limitations for legal actions.

Recipients of commercial communications

Your information will be retained indefinitely unless you request its removal.

Information requests

Your information will be stored for the necessary period to handle your request. Subsequently, it will be retained indefinitely unless you request its removal.

Exercise of rights

The User has the right to access their data, request its modification or deletion. If the User wishes Oh My Dog & Co not to process their data, this desire must be expressed by exercising their right through sending an email to hello@ohmydogandco.com.

Information security

Oh My Dog & Co uses encryption technology and is stored on high-security web servers to protect all processed data. However, we remind you that no technology is infallible, and as such, you should take all necessary and available measures to keep your data secure.

Social media

By creating an account on our website, the customer's computer will store a cookie (a small file with a unique code) that will allow them to be automatically identified whenever they revisit our site.

Cookies are also used for our system to track the customer's steps during a purchasing session. If the customer does not accept the use of cookies, they will not be able to use our site conveniently. For total transparency, you can consult the details about the stored data in our cookie policy.

Changes to the Privacy Policy

Oh My Dog & Co. reserves the right to change this Privacy Policy. All changes to the Privacy Policy will be expressly communicated to the User.